Terms and Conditions

Website and contact information

The website and services described on it use the name Les Bains de Dubai.

Opening hours and appointment availability may be affected by operational changes. Guests should confirm their appointment directly before travelling to the spa.

Purpose of the website

The website presents Les Bains de Dubai and provides information about massage, Moroccan hammam, couples spa and other wellness experiences.

Visitors can use the website to discover services, review general treatment information and contact the spa regarding a possible appointment.

Website content is provided for general information and booking purposes. It does not constitute medical advice or an automatic confirmation of service availability.

Enquiries and booking requests

A visitor may submit an appointment enquiry through the available website form or by using the contact details displayed on the website.

An enquiry or message does not by itself create a confirmed appointment.

A booking should be treated as confirmed only after the relevant date, time, treatment and other essential booking details have been accepted through direct communication.

Guests are responsible for checking that the information provided in a booking request is accurate, including:

• The guest’s name and contact details.
• The requested appointment date and time.
• The requested treatment or spa experience.
• The requested treatment duration.
• The number of guests attending.
• Any information relevant to treatment suitability.

Services, duration and prices

Service descriptions are intended to help guests understand the general nature of the treatments presented on the website.

Availability may depend on the requested date, time, duration, number of guests, treatment room and current operational availability.

Guests should confirm the current treatment description, duration and price when arranging their appointment.

Where an obvious website pricing or description error is discovered before confirmation, the correct information should be communicated before the booking proceeds.

A confirmed price will not remove any mandatory right available to the consumer under applicable law.

Payment information

Any applicable payment requirement should be communicated before the guest completes the relevant transaction or confirms the booking.

Where a payment, advance payment or deposit is requested, the guest should be informed of:

• The amount to be paid.
• The treatment or booking to which it relates.
• The accepted payment method.
• Any applicable change or cancellation conditions.

Guests should not send card details, banking passwords or other confidential financial credentials through a standard contact form, ordinary email or unsecured message.

A guest who believes that a payment request is suspicious should contact Les Bains de Dubai through the contact information published on the official website before making payment.

Appointment changes and cancellations

A guest who wishes to change or cancel an appointment should contact Les Bains de Dubai as soon as reasonably possible.

Any cancellation, rescheduling, deposit or refund condition specific to a booking should be communicated before that booking is confirmed or before the relevant payment is completed.

Where no specific condition has been communicated, the request should be reviewed according to the circumstances of the booking and the rights required by applicable law.

Les Bains de Dubai may need to propose another appointment time where a treatment becomes unavailable because of an operational, safety or unexpected issue.

Arrival and appointment time

Guests should arrive with enough time to confirm their booking, discuss treatment preferences and communicate any relevant health or comfort information.

A late arrival may affect the time available for a treatment where extending the appointment would disrupt another confirmed appointment or the spa’s operating schedule.

Guests who expect to arrive late should contact the spa as soon as possible so that available options can be discussed.

Health, safety and treatment suitability

Massage, hammam and body treatments are wellness services. Website descriptions do not constitute medical advice, diagnosis or medical treatment.

Guests should communicate any information that may affect whether a treatment is suitable, including a relevant:

• Allergy or skin sensitivity.
• Injury or persistent pain.
• Pregnancy.
• Recent operation or medical procedure.
• Skin condition or infection.
• Medical condition affecting heat or massage tolerance.
• Medication affecting treatment suitability.

A person who is uncertain whether a treatment is suitable should seek advice from an appropriately qualified healthcare professional before booking.

A treatment may be adapted, postponed, stopped or declined when reasonably necessary for health, safety, hygiene, comfort or professional reasons.

Guest conduct and respectful behaviour

Guests must behave respectfully toward therapists, staff, other guests and the spa premises.

The following behaviour is not permitted:

• Threatening, abusive or discriminatory conduct.
• Harassment or unwanted physical contact.
• Sexual requests or inappropriate behaviour.
• Violence, intimidation or deliberate disruption.
• Damage to spa equipment or property.
• Secret photography or recording of another person.
• Conduct that creates a health, hygiene or safety risk.
• Use of the services for an unlawful purpose.

Service may be refused or stopped when a guest’s behaviour creates a safety, legal, hygiene or professional concern.

Guests under 18

A parent or legal guardian should contact Les Bains de Dubai directly before attempting to arrange a treatment for a person under 18.

The suitability and availability of a treatment for a younger guest may depend on the treatment requested, applicable requirements and appropriate parental or guardian involvement.

A website enquiry does not confirm that a particular treatment is available or suitable for a minor.

Personal belongings

Guests should avoid bringing unnecessary valuables to an appointment and should keep personal belongings secure.

Any concern involving a lost or misplaced item should be reported promptly so that the matter can be checked.

Nothing in this section excludes responsibility where it cannot lawfully be excluded.

Permitted use of the website

Visitors may use the website for lawful personal purposes, including reviewing services and submitting genuine enquiries.

Visitors must not:

• Attempt to gain unauthorised access to the website or its systems.
• Introduce malware, viruses, harmful scripts or malicious code.
• Interfere with the website’s security or normal operation.
• Submit false, fraudulent, abusive or misleading information.
• Impersonate another person.
• Use another person’s contact information without permission.
• Extract substantial website content through unauthorised automated tools.
• Use the website in a way that infringes privacy, intellectual property or other legal rights.

Website access may be restricted where misuse, fraud or a security threat is reasonably suspected.

Intellectual property

The website may contain text, branding, images, videos, graphics, icons, layouts and other creative materials.

Visitors may view website content for personal, lawful and non-commercial purposes.

Content must not be copied, republished, distributed, modified, sold or used commercially without permission from the relevant rights holder.

Third-party trademarks, software, photographs and materials remain subject to the rights of their respective owners.

External websites and communication services

The website may provide links to maps, communication platforms, social media or other independent services.

External providers operate under their own terms, privacy policies and security practices.

Visitors should review the relevant provider’s conditions before submitting information or completing a transaction through an external service.

Website availability and responsibility

Reasonable efforts are made to keep website information accessible and understandable.

The website may occasionally be unavailable because of maintenance, updates, hosting issues, security work or technical events outside reasonable control.

Visitors should confirm essential appointment information directly rather than relying on an unanswered enquiry or outdated copy of a webpage.

Visitors remain responsible for protecting their devices, passwords, email accounts and communication accounts.

Nothing in these Terms excludes or restricts liability, remedies or consumer rights where exclusion or restriction is prohibited by applicable law.

Applicable law and consumer rights

The website and services are provided from Dubai, United Arab Emirates.

These Terms are subject to applicable laws and regulations in the United Arab Emirates and the Emirate of Dubai.

These Terms do not remove any mandatory right or remedy available to a consumer under applicable law.

A guest with a concern should contact Les Bains de Dubai first and provide sufficient information for the matter to be reviewed.

Where a matter cannot be resolved directly, the consumer may use an appropriate complaint or dispute-resolution channel available under applicable law.

Related website policies

These Terms should be read together with the other legal and privacy information available on the website.

Changes to these Terms

These Terms may be updated when the website, services, booking processes or applicable requirements change.

The current version will be published on this page with its latest revision date.

Conditions already communicated and accepted for a specific confirmed booking should be reviewed together with the version applicable to that booking.